Refund Policy

Last Updated: January 1, 2025

60-Day Satisfaction Guarantee

At VitaliSlim, we stand behind the quality of our product. Every purchase is protected by a 60-day satisfaction guarantee. If you are not completely satisfied with your VitaliSlim order, you may request a full refund within 60 days of the original purchase date.

How to Request a Refund

To initiate a refund, please contact our customer support team at support@vitalislimm.com with your order number and reason for the return. Our team will provide you with detailed instructions for the return process.

Refund Conditions

• Refund requests must be submitted within 60 days of the original purchase date.
• The product must be returned in its original packaging.
• Shipping costs for returns are the responsibility of the customer unless the product was received damaged or defective.
• Refunds are processed within 5-10 business days after we receive the returned product.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately at support@vitalislimm.com. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Refund Method

Refunds are issued to the original payment method used during purchase. Please allow additional time for the refund to appear on your statement depending on your financial institution.

Contact

For any questions regarding our refund policy, please reach out to support@vitalislimm.com. Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST.